Working in the hospitality industry provides people with a rewarding career and, if they are skilled and they stick with it, a nice living. In order to make it to the big bucks, however, you have to be willing to be an excellent customer service representative, and cater to all guests’ needs.
Many people think that they care about customers and that they provide them with excellent care, but when the going gets tough, they fold. If you want to succeed in the hospitality business, you have to come in with enthusiasm for helping people, and these three skills:
- Interpersonal skills. No guest wants to try to pierce through your hard outer shell to get to the real you. You have to present understanding and friendliness to all customers, and be able and willing to work with your coworkers.
- The best hospitality workers—and the ones that get promotions—are those who can step up and command projects. This skill allows you to contribute to the company’s overall success.
- As a hospitality employee, you’ll have to stay on top of all of the many tasks and duties you’ll be asked to perform. You have to work on multiple projects at once and stay ahead of all of them.
Neil Castaldi has over 35 years of experience in the hospitality sector. He has owned several hotels and restaurants in his career, and today works as the General Manager and Vice President of Operations for the Nottoway Plantation, a beautiful antebellum-era resort in southern Louisiana.
Recommended Read: Neil Castaldi : How to Manage Effectively
Neil Castaldi - Managing Partner of Nottoway Plantation 