Nottoway Plantation of Neil Castaldi: A New Age

The Nottoway Plantation of Neil Castaldi is a historical plantation resort that offers novel experiences to their customers. However, what was luxurious ten years ago, simply does not cut it for the newer generations. The hospitality industry has been changing rapidly over the past few years, transforming into one that revolves around the need for technology. The hospitality industry is one whose essence is luxury, however, the idea of luxury is changing. The new customer in hospitality is described as the Millennial, according to Robert Rauch, President of RAR Hospitality. They are a new kind of customer that expects the same kind of speed and accuracy from their hotels and restaurants as their handheld technology.

The age of the Millenials has ushered in an era of higher incomes and more free-time, perfect conditions for the hospitality industry to thrive. That is why in order for hotels, restaurants, and travel agencies to stay successful, they need to implement new strategies that call for better speed and accuracy. If a hotel is capable of fast and convenient booking with little mistakes, better and more responsive internet, as well as accommodating their client’s needs, they are more likely to generate a bigger profit. While it may seem like an intimidating kind of customer for a hotel owner, Millenials also seem to be more willing to pay higher prices for luxurious experiences.

The Nottaway Plantation of Neil Castaldi has seen that the hospitality industry is solely based on the customer experience. In hospitality, much like many other industries, the customer is always right. While this may apply to many businesses, it is never as necessary as it is in hospitality. If you want to do well in the hospitality industry, whether you are a bellhop or the owner of a hotel chain, you need to consider what is most important. Customer service isn’t just an afterthought that you should consider, but a fundamental core principle of your business that should not be sacrificed at any cost.

It is an important thing to remember that basic customer service is something that your customers encounter every day. They can go down to the bank, the post office, or the super market and are likely to get basic customer service. Customers of the hospitality industry are actively looking for luxurious and exotic experiences that they are willing to pay high amounts for if it is done correctly. So a focus on customer service, especially in the new age, is a must.

Also Read: The Nottoway Plantation- Luxury and History